Conversation transformation: recognize and overcome the 6 most destructive communication patterns
Auteur :
Benjamin, Ben / Yeager, Amy / Simon, Anita
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071769969
Date de publication :
16 avr. 2012
Dimensions :
22,9 x 15,2 x 1,5 cm
Poids :
333 g
Langue :
Anglais
Pays d'origine :
USA
Gives you practical guidelines for managing the six most common conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. This title guides you through a three-step process for replacing unconstructive habits with more effective responses.