Prescription for excellence: leadership lessons for creating a world class customer experience from ucla health system
Auteur :
Michelli, Joseph
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071773546
Date de publication :
16 juin 2011
Dimensions :
23,6 x 16,3 x 2,5 cm
Poids :
599 g
Langue :
Anglais
Pays d'origine :
USA
The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get the same results