Customer experience edge: technology and techniques for delivering an enduring, profitable and positive experience to your customers, the
Auteur :
Soudagar, Reza / Iyer, Vinay / Hildebrand, Volker
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071786973
Date de publication :
16 déc. 2011
Dimensions :
23,6 x 16,0 x 2,6 cm
Poids :
590 g
Langue :
Anglais
Pays d'origine :
USA
Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.