Customer service solution: managing emotions, trust, and control to win your customer’s business, the
Auteur :
Dasu, Sriram / Chase, Richard
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071809931
Date de publication :
16 août 2013
Dimensions :
23,4 x 16,0 x 2,1 cm
Poids :
494 g
Langue :
Anglais
Pays d'origine :
USA
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.