Legendary service: the key is to care
Auteur :
Blanchard, Ken / Halsey, Victoria / Cuff, Kathy
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071819046
Date de publication :
16 mai 2014
Dimensions :
22,1 x 15,0 x 1,8 cm
Poids :
346 g
Langue :
Anglais
Pays d'origine :
USA
Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice.