Crucial accountability: tools for resolving violated expectations, broken commitments, and bad behavior, second edition
Auteur :
Patterson, Kerry / Grenny, Joseph / McMillan, Ron / Switzler, Al / Maxfield, David
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780071830607
Date de publication :
16 juin 2013
Dimensions :
23,6 x 15,8 x 2,3 cm
Poids :
567 g
Langue :
Anglais
Pays d'origine :
USA
Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.