Customer service skills for success
Auteur :
Lucas, Robert J.
Éditeur :
Lucas, Robert J.
ISBN :
9780073397115
Date de publication :
1 févr. 2011
Dimensions :
25,4 x 20,5 x 1,7 cm
Poids :
721 g
Langue :
Anglais
Pays d'origine :
USA
Focuses on different aspects of customer service: The Profession, Skills for Success, and Building and Maintaining Relationships. This title lets readers encounter interviews of real-world service providers and case study scenarios and activities to help them apply concepts learned to real-world situations.