Consulting for real people: a client-centred approach for change agents and leaders
Auteur :
Cockman, Peter / Evans, Bill / Reynolds, Peter
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9780077093341
Date de publication :
16 nov. 1998
Dimensions :
24,4 x 18,8 x 1,4 cm
Poids :
603 g
Langue :
Anglais
Pays d'origine :
USA
Provides a client centred approach for leaders and change agents. This work shows how to become client-centred by empowering clients and supporting them right through to the point where the new behaviour replaces the old. It also includes issues, dilemmas and the operational styles of both internal and external change agents.