Strategic service management: beyond the moment of truth: volume 7
Éditeur :
Elsevier Science & Technology
ISBN :
9780080377520
Date de publication :
21 nov. 1990
Dimensions :
27,9 x 21,0 cm
Poids :
560 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Features case studies from a wide variety of industries, both in the private and public sector, that focus on the main areas of strategic service management approach: creating competitive strategies for a service oriented business; and the process of successful and accelerated strategy implementation.