Moderator's survival guide, the: handling common, tricky, and sticky situations in user research
Auteur :
Tedesco, Donna / Tranquada, Fiona
Éditeur :
Elsevier Science & Technology
ISBN :
9780124047006
Date de publication :
21 nov. 2013
Dimensions :
23,5 x 19,1 cm
Poids :
950 g
Langue :
Anglais
Pays d'origine :
USA
Describes the principles that should always guide your interactions with participants from a real-world perspective. This title provides you with examples of how to apply these principles across a variety of situations throughout the user research process, from technical difficulties to emotional outbursts to awkward interactions.