Total quality management
Auteur :
James, Paul
Éditeur :
James, Paul
ISBN :
9780132071192
Date de publication :
19 juin 1996
Dimensions :
23,5 x 17,4 x 1,7 cm
Poids :
588 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
USA
This text aims to provide the reading required for any course in total quality management, bringing depth to quality-related issues within an organizational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both.