Difficult conversations: how to discuss what matters most
Auteur :
Patton, Bruce / Stone, Douglas / Heen, Sheila
Éditeur :
Penguin Books Ltd
ISBN :
9780140277821
Date de publication :
25 mai 2000
Dimensions :
21,0 x 15,0 x 2,5 cm
Poids :
190 g
Format :
B-format paperback
Langue :
Anglais
Pays d'origine :
Grande Bretagne
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences.