Managing service companies
Auteur :
Irons, Ken
Éditeur :
Irons, Ken
ISBN :
9780201624267
Date de publication :
20 oct. 1993
Dimensions :
23,9 x 16,2 x 2,9 cm
Poids :
587 g
Langue :
Anglais
Pays d'origine :
USA
For managers and executives concerned with developing successful service standards, this book is based on research from an EIU report. The material has been expanded to explore issues such as why so many service initiatives fail and how service standards and profitability might be improved.