Unpopular culture: the ritual of complaint in a british bank
Auteur :
Weeks, John R.
Éditeur :
The University of Chicago Press
ISBN :
9780226878119
Date de publication :
15 déc. 2003
Dimensions :
2,4 x 1,6 x 0,2 cm
Poids :
425 g
Langue :
Anglais
Pays d'origine :
USA
John R. Weeks based his study on long-term observations made at the British Armstrong Bank in the UK. Not one person, from the CEOs to the junior clerks had anything good to say about its corporate culture, yet the way things were done never seemed to alter.