New operational culture, the: the case of the theatre industry
Auteur :
Munoz-Seca, Beatriz / Riverola, J.
Éditeur :
Palgrave Macmillan
ISBN :
9780230220966
Date de publication :
12 nov. 2008
Dimensions :
21,6 x 14,0 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Imparting experiences from the theatre world to show how to manage operations in the 21st century, this book provides the key ideas necessary to implement a new operational culture that will lead to excellence in service. This is a must read for executives who wish their operations to be effective and to find satisfaction in shared success.