International english for call centres
Éditeur :
Macmillan Education
ISBN :
9780230638969
Date de publication :
25 janv. 2011
Dimensions :
29,5 x 21,3 x 1,0 cm
Poids :
545 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Written in a lively and personal style using examples from real-life situation to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer advice and practice on how to improve communication along with resources to improve English language skills and knowledge of life in the UK.