Disconnected: call center workers fight for good jobs in the digital age
Auteur :
Goldman, Debbie J.
Éditeur :
University of Illinois Press
ISBN :
9780252088155
Date de publication :
20 août 2024
Dimensions :
22,9 x 15,2 x 2,3 cm
Poids :
399 g
Langue :
Anglais
Pays d'origine :
USA
Call center workplaces once encouraged camaraderie and job satisfaction, ten years later there is isolation, imposed quotas, and surveillance systems that tracked every call and keystroke. Goldman explores how call center employees and their union fought for humane jobs in the face of degraded working conditions and lowered wages.