Kaizen strategies for customer care: how to create a powerful customer care program and make it work
Auteur :
Wellington, Pat
Éditeur :
Wellington, Pat
ISBN :
9780273614722
Date de publication :
27 oct. 1995
Dimensions :
23,4 x 15,5 x 1,8 cm
Poids :
585 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
When married to a customer service strategy, ""Kaizen"" should enrich the process of satisfying customers. Providing nine principles, the reader is given a proven framework for implementing a successful customer service strategy.