Living service: how to deliver the service of the future today
Auteur :
Silvester, Marc
Éditeur :
Silvester, MarcAhmed, Mohi,
ISBN :
9780273715351
Date de publication :
29 mai 2008
Dimensions :
24,1 x 16,1 x 1,8 cm
Poids :
510 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Quality service is crucial in today's business world and 'Living Service' shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. The authors give an insight into the success of Fujitsu, where this approach is already delivering benefits.