Psychology of customer care, the: a revolutionary approach
Auteur :
Lynch, J.
Éditeur :
Palgrave Macmillan
ISBN :
9780333557693
Date de publication :
20 janv. 1992
Dimensions :
21,6 x 14,0 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This book breaks new ground on customer care. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.