Transforming leader paradigms: evolve from blanket solutions to problem solving for complexity
Auteur :
Luckman, James E. / Flory, Olga
Éditeur :
Taylor & Francis Ltd
ISBN :
9780367139308
Date de publication :
21 juin 2019
Dimensions :
23,4 x 15,6 cm
Poids :
680 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
The book provides guidance to leaders on how to accomplish a paradigm shift away from blanket solutions toward deliberate problem solving. The authors demonstrate how the practice of deliberate problem solving helps build the culture of trust and respect, boost employee engagement and achieve operational excellence in serving the customer.