Practical customer success management: a best practice framework for rapid generation of customer success
Auteur :
Adams, Rick
Éditeur :
Taylor & Francis Ltd
ISBN :
9780367182762
Date de publication :
24 juin 2019
Dimensions :
25,4 x 17,8 cm
Poids :
820 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This book provides a simple-to-follow best practice framework that explains what the core CSM (customer success management) steps are at each stage of the customer journey to business outcome success.