Delivering fantastic customer experience: how to turn customer satisfaction into customer relationships
Auteur :
Lafrenière, Daniel
Éditeur :
Taylor & Francis Ltd
ISBN :
9780367347987
Date de publication :
12 nov. 2019
Dimensions :
20,3 x 13,3 cm
Poids :
370 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers.