Total quality management (tqm): principles, methods, and applications
Auteur :
Luthra, Sunil / Garg, Dixit / Agarwal, Ashish / Mangla, Sachin K.
Éditeur :
Taylor & Francis Ltd
ISBN :
9780367512835
Date de publication :
5 oct. 2020
Dimensions :
23,4 x 15,6 cm
Poids :
458 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Organisations are focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This book provides the understanding of all aspects of TQM and the implementation.