Understanding, managing and implementing quality: frameworks, techniques and cases
Éditeur :
Taylor & Francis Ltd
ISBN :
9780415222723
Date de publication :
13 déc. 2001
Dimensions :
23,4 x 15,6 cm
Poids :
430 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques.