S/nvq level 2 customer service
Auteur :
Bradley, Sally
ISBN :
9780435465292
Date de publication :
28 juin 2007
Dimensions :
26,4 x 21,8 x 1,8 cm
Poids :
1130 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Designed to provide students with the underpinning knowledge for the NVQ in Customer Service at Level 2, this book covers the two mandatory units and ten of the option units. It includes case studies which give students the opportunity to analyse and discuss real-life situations and to practise their skills.