Service modelling: principles and applications
Auteur :
Räisänen, Vilho
Éditeur :
John Wiley & Sons Inc
ISBN :
9780470018071
Date de publication :
7 avr. 2006
Dimensions :
25,2 x 17,4 x 2,3 cm
Poids :
708 g
Langue :
Anglais
Pays d'origine :
USA
Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered.