Best service is no service, the: how to liberate your customers from customer service, keep them happy, and control costs
Auteur :
Price, Bill / Jaffé, David
Éditeur :
John Wiley & Sons Inc
ISBN :
9780470189085
Date de publication :
9 avr. 2008
Dimensions :
21,0 x 15,0 x 2,5 cm
Poids :
542 g
Format :
book
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.