Service systems management and engineering: creating strategic differentiation and operational excellence
Auteur :
Chang, Ching M.
Éditeur :
John Wiley & Sons Inc
ISBN :
9780470423325
Date de publication :
18 mai 2010
Dimensions :
24,1 x 19,6 x 4,1 cm
Poids :
1379 g
Langue :
Anglais
Pays d'origine :
USA
Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises.