Business process mapping: improving customer satisfaction
Auteur :
Jacka, J. Mike / Keller, Paulette J.
Éditeur :
John Wiley & Sons Inc
ISBN :
9780470444580
Date de publication :
10 juil. 2009
Dimensions :
21,0 x 15,0 x 2,5 cm
Poids :
538 g
Format :
book
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers.