Business process mapping workbook: improving customer satisfaction
Auteur :
Jacka, J. Mike / Keller, Paulette J.
Éditeur :
John Wiley & Sons Inc
ISBN :
9780470446287
Date de publication :
21 juil. 2009
Dimensions :
25,2 x 17,5 x 2,0 cm
Poids :
476 g
Langue :
Anglais
Pays d'origine :
USA
A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.