Consumer behaviour
Auteur :
Evans, Martin M. / Foxall, Gordon / Jamal, Ahmad
Éditeur :
John Wiley & Sons Inc
ISBN :
9780470994658
Date de publication :
31 mars 2009
Dimensions :
25,9 x 19,6 x 2,3 cm
Poids :
1202 g
Langue :
Anglais
Pays d'origine :
USA
Consumer behaviour is the study of how, where, when and why we conduct the exchange elements of our lives to satisfy our needs and desires. It is fundamental to marketing as marketing is concerned with supplying and anticipating customer requirements; therefore understanding how customers behave is at the very heart of the marketing concept.