Fulfilling customer needs: a practical guide to capacity management
Auteur :
Jackson, Harry K.Frigon, Normand L.,
Éditeur :
John Wiley and Sons Ltd
ISBN :
9780471180920
Date de publication :
18 mai 1998
Dimensions :
22,8 x 17,1 x 1,7 cm
Poids :
456 g
Langue :
Anglais
Pays d'origine :
USA
An outstanding practical guide to capacity management --a detailed blueprint for organizational excellence and maximum customer satisfaction. Being competitive in today's marketplace means understanding the customer's expectations and providing products and services on target --the first time, every time.