Process management to quality improvement: the way to design, document and re-engineer business systems
Auteur :
Born, Gary
Éditeur :
John Wiley & Sons Inc
ISBN :
9780471942832
Date de publication :
21 oct. 1994
Dimensions :
25,3 x 19,8 x 2,4 cm
Poids :
794 g
Langue :
Anglais
Pays d'origine :
USA
Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently.