Power of feedback, the: 35 principles for turning feedback from others into personal and professional change
Auteur :
Folkman, Joseph R.
Éditeur :
John Wiley & Sons Inc
ISBN :
9780471998204
Date de publication :
19 mai 2006
Dimensions :
22,4 x 14,7 x 2,1 cm
Poids :
354 g
Langue :
Anglais
Pays d'origine :
USA
Many businesses rely on customer feedback to learn what they're doing right and what they're doing wrong. But many companies don't know how to use that feedback to create positive change within the organization. The Power of Feedback presents simple, straightforward principles and steps that make it easy to move the company forward using feedback.