Breaking through bureaucracy: a new vision for managing in government
Auteur :
Barzelay, Michael
Éditeur :
University of California Press
ISBN :
9780520078017
Date de publication :
9 oct. 1992
Dimensions :
22,9 x 15,2 x 1,8 cm
Poids :
408 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
USA
Attacking a fundamental weakness of bureaucracy - misplaced or misdirected accountability - this treatise describes how public officials in Minnesota experimented with such ideas as customer service, empowering employees to resolve problems and selectively introducing market forces into government.