Class acts: service and inequality in luxury hotels
Auteur :
Sherman, Rachel
Éditeur :
University of California Press
ISBN :
9780520247826
Date de publication :
17 janv. 2007
Dimensions :
22,9 x 15,2 x 2,3 cm
Poids :
544 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
USA
Goes behind the scenes in two urban luxury hotels to give a picture of the workers who care for and cater to wealthy guests. This work offers an analysis of what the luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them.