Managed heart, the: commercialization of human feeling
Auteur :
Hochschild, Arlie Russell
Éditeur :
University of California Press
ISBN :
9780520272941
Date de publication :
31 mars 2012
Dimensions :
21,0 x 14,0 x 2,3 cm
Poids :
408 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
Grande Bretagne
In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.