Contact us! coursebook with audio cd: call center english skills
Auteur :
Lockwood, Jane / McCarthy, Hayley
Éditeur :
Cambridge University Press
ISBN :
9780521124737
Date de publication :
10 nov. 2009
Dimensions :
29,9 x 21,1 x 0,6 cm
Poids :
430 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.