Making work visible: ethnographically grounded case studies of work practice
Éditeur :
Cambridge University Press
ISBN :
9780521190725
Date de publication :
31 mars 2011
Dimensions :
23,5 x 16,0 x 2,4 cm
Poids :
670 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and developing better ways of working. This edited volume is an overview of Xerox's social science tradition. Detailed case studies in retail, production, office and home settings show how the client engagement was conducted over time.