Organizational measurement manual, the
Auteur :
Wealleans, David
Éditeur :
Taylor & Francis Ltd
ISBN :
9780566083495
Date de publication :
28 janv. 2001
Dimensions :
24,6 x 17,4 cm
Poids :
507 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
A guide to creating customer-oriented measurements. It explores the use of general performance measurement as a management tool for control, customer satisfaction and business improvement, and addresses the procedures for identifying, designing, monitoring and using measurements.