Gower handbook of call and contact centre management
Éditeur :
Taylor & Francis Ltd
ISBN :
9780566085109
Date de publication :
25 nov. 2004
Dimensions :
24,6 x 17,4 cm
Poids :
785 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Business Hardbacks - Sales, Marketing and Customer Service A Contact Centre is fundamentally all about customers. The people, processes and technologies employed are all there to create powerful and memorable moments of truth - moments that make a difference between losing a customer and winning customers' hearts and minds.