Measuring customer service effectiveness
Auteur :
Cook, Sarah
Éditeur :
Taylor & Francis Ltd
ISBN :
9780566085383
Date de publication :
22 oct. 2004
Dimensions :
24,6 x 17,4 cm
Poids :
463 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.