Difficult conversations: how to discuss what matters most
Auteur :
Patton, Bruce / Stone, Douglas / Heen, Sheila
Éditeur :
Penguin Books Ltd
ISBN :
9780670921348
Date de publication :
3 nov. 2011
Dimensions :
21,0 x 15,0 x 2,5 cm
Poids :
245 g
Format :
B-format paperback
Langue :
Anglais
Pays d'origine :
Grande Bretagne
We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges.