Emotions at work: normative control, organizations, and culture in japan and america
Auteur :
Raz, Aviad E.
Éditeur :
Harvard University, Asia Center
ISBN :
9780674008588
Date de publication :
30 mai 2002
Poids :
567 g
Langue :
Anglais
Pays d'origine :
USA
In this cross-cultural study of “emotion management,†the author argues that even though the goals of normative control in factories, offices, and shops may be similar across cultures, organizational structure and the surrounding culture affect how that control is discussed and conceived.