Veterinary receptionist, the: essential skills for client care
Auteur :
Corsan, John R. / Mackay, Adrian R.
Éditeur :
Elsevier Science & Technology
ISBN :
9780702029288
Date de publication :
5 juin 2008
Dimensions :
23,4 x 15,6 cm
Poids :
240 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. Suitable for the veterinary receptionist, this work provides practical, accessible information on how to fulfill this role professionally and efficiently.