Operations and management principles for contact centres
Auteur :
Farrell, Dennis / Farrell, DennisHoffmann, Esther,Lilford, Neil,Cant, Michael,Ellis, Mariaan,
Éditeur :
Juta & Company Ltd
ISBN :
9780702177040
Date de publication :
7 nov. 2007
Dimensions :
24,6 x 16,8 x 2,8 cm
Poids :
792 g
Langue :
Anglais
Pays d'origine :
Afrique du Sud
Several South African agencies, institutes, organisations and professional bodies promote and develop contact centre operations in order to satisfy international and national market demands. This book is SAQA aligned and focuses on contact centre operations.