Batteries included!: creating legendary service
Auteur :
Barlow, Nigel
Éditeur :
Barlow, Nigel
ISBN :
9780712680684
Date de publication :
1 juin 2001
Dimensions :
23,4 x 15,3 x 1,9 cm
Poids :
384 g
Format :
Trade paperback (UK)
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough.