Delivering profitable value
Auteur :
Lanning, Michael J.
Éditeur :
Lanning, Michael J.
ISBN :
9780738201627
Date de publication :
7 janv. 2000
Dimensions :
22,9 x 15,3 x 2,2 cm
Poids :
500 g
Langue :
Anglais
Pays d'origine :
USA
""Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries.""--Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.