Juggling food and feelings: emotional balance in the workplace
Auteur :
Gatta, Mary Lizabeth
Éditeur :
Bloomsbury Publishing Plc
ISBN :
9780739103098
Date de publication :
29 janv. 2002
Dimensions :
23,8 x 15,3 x 1,5 cm
Poids :
345 g
Langue :
Anglais
Pays d'origine :
USA
In this study, Mary Gatta applies social and structuration theory to the workplace as she analyzes the emotional challenges faced by restaurant workers. She utilizes observation of and interviews with managers and servers to explore the complex typology of emotion management.